Had an accident and need to claim?

For all MOTOR claims (excluding windscreen claims) Call 0845 0949 533 (available 24/7)

Email us at claims@underwoodisl.co.uk

Listed below are claims lines for insurers. Please call them quoting your policy number. If your insurer isn't listed, check your policy documents for the right number for you.

  • Allianz Commercial Non-Motor - Please contact us direct
  • Allianz Windscreen- 0800 587 58 58
  • Allianz Household - 0845 073 1114
  • Autoglass - 0800 36 36 36
  • AVIVA Commercial Non-Motor - 0500 114 477
  • AVIVA Household - 0800 012 345
  • Hiscox Overseas Policies Tel 01206 773 776 - email: overseas.claims@hiscox.com
  • LV Windscreen – 0800 678 10 10
  • NIG Windscreen - 0800 36 36 36
  • NIG Claims - Please contact us direct
  • QBE Helpline - 0800 389 1708
  • RSA Windscreen - 0800 731 3172
  • RSA Commercial - Please contact us direct
  • RSA Household – 0870 165 05 04
  • Towergate Overseas Policies Tel 01708 777 720
  • Tradex Claims - Please contact us direct
  • Zurich Household – 02920 488 788

If your insurer isn't listed above please contact us on 08458 62 07 61 or check alternatively check your policy documents

Useful Information to help YOUR insurance company help YOU!

  • Take any steps necessary to minimise your damage. Secure or board up premises as quickly as possible in the event of damage to windows or doors to make sure it is secure. If you do not, you could end up paying out of your own pocket for part of the claim.
  • Let us or your Insurance Company know as soon as possible when you wish to make a claim. Most policies have set time limits and your claim could be rejected if you are too late. Burglary, theft or accidental loss (personal possessions) should be reported immediately to the police and a reference number obtained. If you fail to notify the police then you will prejudice your claim.
  • Do not throw anything away until the Insurance Company has inspected it and/or authorised its disposal.
  • Taking photographs of your property before and after an incident can be a useful way to help prove the nature of the articles in your possession.
  • Collect receipts and try to list what is missing or damaged beyond repair. If you haven’t got receipts, then instruction manuals or even original boxes and containers can help prove ownership.
  • Write down everything that has happened, whether it’s a burglary or a motor accident. This type of information will not only be required when you notify the police (where appropriate) but will also be required when you notify your insurer or ourselves of a claim.
  • If someone has been injured in a motor accident, please ensure you contact your us or insurers immediately, as your insurers have to decide who was responsible within 15 days due to new legislation with effect 30th April 2010.

Insurance for transport fleets

Click here to find out more

want to make a payment?

broker network Institute of Insurance Brokers british insurance brokers association